Xpluswear
Xpluswear Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Xpluswear has a 1.4 star rating from 79 reviews; consumers are mostly dissatisfied with 89% unfavorable and 4% positive, 55% say they will not use the brand again, with frequent issues in delivery, exchanges, refunds and customer service and reports of high prices.
Positive Feedback
Some customers note nice plus size clothing that can be affordable and attractive, with a few praising the style and fit.
Negative Feedback / Risk Areas
- Chronic shipping delays and missing packages drive most Xpluswear customer complaints.
- Poor response to returns, refunds and exchange requests leads to unresolved billing and refund issues.
- Lack of phone support and hard-to-reach customer service worsens problem resolution.
Key Takeaways for Future Customers
- Check recent Xpluswear reviews before ordering and expect long shipping times.
- Document orders and photos on receipt and monitor billing for unauthorized charges.
- Be prepared to follow up persistently with email; customer service responses may be limited.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Xpluswear has a 1.4 star rating from 79 reviews; consumers are mostly dissatisfied with 89% unfavorable and 4% positive, 55% say they will not use the brand again, with frequent issues in delivery, exchanges, refunds and customer service and reports of high prices.
Positive Feedback
Some customers note nice plus size clothing that can be affordable and attractive, with a few praising the style and fit.
Negative Feedback / Risk Areas
- Chronic shipping delays and missing packages drive most Xpluswear customer complaints.
- Poor response to returns, refunds and exchange requests leads to unresolved billing and refund issues.
- Lack of phone support and hard-to-reach customer service worsens problem resolution.
Key Takeaways for Future Customers
- Check recent Xpluswear reviews before ordering and expect long shipping times.
- Document orders and photos on receipt and monitor billing for unauthorized charges.
- Be prepared to follow up persistently with email; customer service responses may be limited.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
An dress I order
I order a dress & havent received a confirmation when are they going to deliver it & its for a special occasion & I need it by the 28th of this month
Preferred solution: Deliver product or service ordered
I ordered an item a year and a half ago and didn’t receive it. Because the shipping times are soooo long, I had forgotten about it until I was looking at my previous orders and noticed it.
I was offered to choose another item of my choice, email my choice, size, color, etc. in 3 days.
I did that and I've heard nothing back. I've sent 3 other emails to verify that they had received them and still no response. I don't feel that I should be expected to respond in a reasonable time and not expect the same from Xpluswear! I also ordered a suit.
The suit that I received was not the one that was pictured in my order.
The first photo is what I ordered and how it was pictured. The other is what I received.
- Nice plus size clothing nice clothing at affordable prices
- Shipping is horrible
Preferred solution: I would like to get the replacement item that I chose and the $25 coupon that was offered as part of the option that I chose.
User's recommendation: Prepare for extremely long shipping times and be careful to take pictures of what you ordered just in case they don’t send what you ordered but something similar.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPackage marked as delivered on December 4, 2025 and when I contacted the company I was ignored because support at Xplus never returned my email.
Here is the email I sent to Xplus regarding order# Fwd: **ATTN AGAIN & AGAIN:12/08/2025 Delivery of order#XP0208*******
Support:
On December 4, 2025 my order was marked as delivered, however I never received the package. The tracking number is YH251********SZ.
The last information provided on the Global Logistics Platform was as follows:
YH251********SZ
In Transit
China (YunHui Express)
Unknow (Other)
In Transit: Your package is in transit, please wait patiently. Contact
Get Email
English
To： Unknow
From： China (4068 MS)
USA Customs clearance completed
2025-12-07 00:00:00
USA Arrive at international airport
2025-12-04 15:13:31
I need someone to get in touch with me as soon as possible regarding fixing this urgent issue as soon as possible (ASAP)!
Carole Bourne
User's recommendation: Do not order items that are marked pre-order from Xplus Wear because I have been waiting on my order since October. It is now December and Xplus took my money and has not delivered my package.
Ordered a dress that looks nothing like the advertised photo on the website,it looks like a cheap Halloween costume knockoff
Several emails, no response. Went to a website that charges a fee to speak with someone to supposedly help resolve the issue. This Xplus wear is a fraudulent website with very cheap products and false advertising.
- No pros
- Photos on website are not the product you will receive
- Cons deceptive advertisement
Preferred solution: Full refund
User's recommendation: Never order anything from this xplus wear,very deceptive, fraudulent advertisement.
Memphis, Tennessee
Because I have heard anything about my order and I need the updated on my order
Checking on my order I placed on the 9th of December 2 dressfor the cost of $131 and some change,but the black dress was in green
User's recommendation: Nine
New York, New York
The reason is, I did not receive my order order number XP0208****
Good afternoon my name is Elsie Victor. I have been waiting for My Order.
I havent get it yet. When I see I didnt get the other one. The first one I make sure I put in another order. Can somebody please tell me where is my order?
why am I not getting it? This order was put in since October. Order number is XP020. 8658 please can somebody contact me about this order I am traveling.
Im supposed to travel with those dresses please. Its for a special occasion please can somebody respond back to me about my order if is the address I dont think its wrong but Im sure youll get it. Its 1704 Ralph Ave.
apt. 4 B Brooklyn NY 11236 and yall know where to contact me my email address Elsie victor@***.com thank you and have a nice day.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Memphis, Tennessee
Checkon my order
I'm trying to see when will I receive my package i just want to know is my package in transit or what tell me something
Preferred solution: Deliver product or service ordered
User's recommendation: Need to send information on ppl package
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service and returns
All items was returned, still waiting for full refund.
Unless they improve on the quality of their merchandise and a shorter delivery time (a month) is way to long, this is information they don’t disclose when you order. The month to receive and any returns must be pre approved.
I constantly contacted them thru out the process with my questions and emails being ignored. After a month I contacted to see when I could expect the order, no response.
On December 15th I received the order which was pure trash. I emailed with all the requested information, pictures with order information and explanation.
At this time they stated I sent the information from a different email which was corrected and now I have not heard from them after submitting three request for return since December 15th.
This company has been very hard to deal with, the clothes are very deceiving and most likely this will become a legal battle since Im still waiting for them to respond.
- Clothes look of great quality
- Clothes looks beautiful
- Not what you will receive
- Clothes i received were chap material and i did not order
- Customer service does not respond
Preferred solution: Full refund
User's recommendation: Do NOT shop this store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, Alabama
Return - need RMA, items new w/tags
Several attempts to return, no response - too small, doesn't fit well. Will not return any of the emails
Preferred solution: Full refund
Leicester, Leicester
They dont do what they say, 2 months failing to refund
they dont do what they say, bought 2 outfits one was sent and was told to wait for the other one as it was not in stock. l had already waited long enough and decided to cancel one not sent.
its 2 months and they failed to refund my money.
the dress they sent did not look like whats on the website, I even sent them pictures of what i got. No loyalty at all they should have mentioned item not in stock to allow customer making their own decision within 2 days
User's recommendation: buy what you can afford to risk loss of refund.l wont buy again
Jacksonville, Florida
My email is incorrect. Should be ruthsweet2012@***.net, not ruthsweet2013@***.net. Please make the correction. Just placed a order XP0218****, ordered today 01/25/26.
Correct my email: ruthsweet2012@***.net.
My last order: XP0218****, I missed typed email,(ruthsweet2013@***.net)
User's recommendation: Double check your email
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Clarksville, Tennessee
I have no story I just want what I ordered.
Let the customers know what is going on at all times regardless of the situation. I would not depend on this site if you really need it by a certain time.
Preferred solution: Deliver product or service ordered
User's recommendation: After I’m having problems this time I won’t order from them again for nothing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Memphis, Tennessee
Checking on the progress of my order
I'm trying to track my package I placed last Tuesday. I'm trying to see if it will arrive before the twentieth of this month.
- Quality of clothes
- Cnt get intouch
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
I have been trying to contact this company to find out why my order has not been placed it just says it's been submitted and not able to contact anybody so after spending close to $200 I should be abl
They can have a way for you to contact someone to let him know when your order will be shipped it's been days and I haven't been able to reach anybody to ask questions or anything it's been very very hard so that's a big problem when you spending money and expecting something especially before December is when I need the outfit
- Have awesome clothes and i would love to continue to shop there cuz i picked out several other outfits but they need to have some kind of way you can contact them
- Customer service immediate contact or a phone number none i hope
Preferred solution: Deliver product or service ordered
User's recommendation: Check and see if there's a contact number or information about when your order will be shipped someone told me that they ordered something in November and didn't receive it to March through this company I hope this is not the case
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Package, Stated Delivered and Never Arrived!!!!!!
As a Customer you expect when you purchase online and company like Xpluswear, iz a reputable companywirh integrity. If I could rate this company a 0 I would.
I NEVER recieved my purchase orders. No company integrity, No great customer service, nor follow thru until u receive your pkg at your front door. My worst experience.
No pics nor proof of delivery! I NEVER RECEIVED My Purchase
- Beautiful clothing
- Look of the website
- Delivery issues and not being able to contact someone by phone
- No number to resolve any resolutions
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI order merchandise not I have received.
Hello, my name is Theresa Dawson. I placed an order and I have not received my merchandise.
Order date: 11/05/2025, Order ID: XP0210****, and payment $140.97.
Personal Information: 3833 N 14th St, Milwaukee, WI 53206, 414-308-****
Preferred solution: I would like to receive my merchandise
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Thank you for your suggestion however, when there is a merchant dispute, the credit card company used, will handle your issue and have charges reversed. I was told whenever you have credit card payment issues the bank or credit union will fight the issue for you, if you cannot resolve, They will file fraud, unauthorized payment, deceiving the customer. Thanks again